Josh
-: i, I'd like to make a formal complaint about my stay on 1st June at Riu Dubai. I had spoken with the hotel days prior to my arrival and advised them that i was celebrating my engagement and wanted to do it at the hotel as i had such fond memories of the hotel when i stayed last year. I was advised that they would make the room ready for us early and decorate the bed for us. When we arrived we were told room wasn't ready, we then went back at 3pm and told room still wasn't ready, after i complained and told them the situation they moved us rooms, this room has two seperate beds in it not what i booked and obviously not what was acceptable given i told them we were celebrating engagement. Also, the decoration of the room that we were promised was not done. and only reply we got was sorry, we will do next time. but you only get engaged once in your life and next time is not really good enough. please let me know when this has been escalated Thanks
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