Отель Sura Hagia Sophia Hotel 5*

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+: Great location.

-: Stressful check in. Chaotic breakfast service

+: No thing I will not recommend it at all If they have less than one point I will giveThe reception and service were extremely disappointing. From the moment we arrived, it was evident that customer satisfaction was not a priority. The reception staff were unwelcoming at all , the worst hotel and the worst reception I had ever experienced , they had bad behaviour and they will never even smileIn addition to that we found a bug in our bedThe hotel is not that clean and if you are not from the seven dwarfs you can not stay at that room because the roof is very low and you have to be careful to not hit your head on the roofThe quality of the food was poor, and there were no service during breakfast, when you try to order anything absolutely they will not providedUnfortunately that day we left the restaurant without completing our breakfast .This experience left a lasting negative impression, and I would not recommend this hotel to others.الاستقبال من اسوء الفنادق في الاستقبالهذه اول مره اسافر فيها يكون الاستقبال بهذا الشكلجميع موظفين الاستقبال سيئين المعامله و الخلق ويكشرون بوجهك وغير مرحبين أبداوعندما تطلب منهم المساعده كل واحد يرميك على الثاني و اقعد انت لاحق فيهمالفطور سيئ جدا لا يوجد تنظيمالطاولات جميعها ممتلئه بقايا الطعام القديم ( اخدم نفسك بنفسك ) حاول ان تجد طاوله نظيفهالطعام غير لذيذ وغير نظيف ، عندما تطلب منهم اومليت على سبيل المثال الموظف الموجود ينظر إليك بنظره دونيه و تنتظر فوقها نص ساعه وهو ماجاب شيللأسف خرجنا قبل تناول الإفطار من سوء المعامله و سوء الطعام ، الله يعز النعمهتفاجأت بوجود حشره في السريرالصوره موجوده الغرفه ليست بتلك النظافه ، الغرفه للأقزام السبعه ان لم تكن من الأقزام السبعه فلن تستطيع الوقوف ، السقف مصمم بشكل غريب بحيث يجب ان تحذر ان لا يصطدم رأسك بالجداربالتأكيد لن أعود لهذا الفندق ولن انصح به أبدا

-: Not clean dirty There was a bug in my bed The reception and restaurant staff were unwelcoming

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В данном отзыве отсутствуют комментарии

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+: Beautifull hotel at perfect location

-: Nothing

+: The location

-: Where to start. This is not the first time we stay at this hotel. However, this time was ridiculously horrific. 1. We arrived at 3:15PM and the was not ready. We waited 2 hrs for the staff to tell us that they will give us a better room. We ended up on the rooftop and the room was so bad. 2. The window was smaller than the usual. 3. Flies were coming inside the room although we kept the window closed. We informed the reception about it and nothing was done. They just put flowers on our bed the next day as if this is what we needed.4. Cleanliness wise we saw dog filth in our area outside 5. The hairdryer stand fell apart the minute I touched it. 6. The ceiling was inclined and uncomfortable. 7. We asked to change our room and it took 5 nights for this to happen. Which is technically half our stay. The flies were so annoying we spent the night killing them rather than sleeping comfortably. 8. Breakfast quality is most certainly not equivalent to a 5 star hotel. 9. I was shocked to see disposable cups rather than glass cups in our room. I’ve never seen that in any other 5 star hotel or even any hotel in general 10. Shampoo and soap was in bottle forms stuck to the wall and all three bottles were empty and we informed the reception but they were not filled!11. And the best part for around 5 days there was renovation and it was so noisy. This is the first time ever I feel like I deserve a refund on a hotel stay. I could go on and on, but the rates in the hotel keep on getting higher, but the service and room quality keeps on getting worse. Unfortunately I have no better photos on the flies issue, but the reception are very well aware of it.

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+: Na

-: Room service very very bad